Shipping policy

 

Shipping policy

You may return or exchange any item ordered within 14 days of the product delivery date .

 

The items must be returned in their original condition complete with original packaging.

Shipping and customs charges are always the responsibility of the customer.

Deliveries take place during office hours from Monday to Friday , excluding public holidays.

REQUESTING RETURNS AND REFUNDS

1. Log in to your account: in the "Email" field, enter your email address, then click "Continue".
2. In your inbox, open the email sent by our store and copy the six-digit verification code inside it.
3. Go back to the online store and enter the six-digit verification code.
4. Click "Request return" next to the order you want to submit the request for.
5. If your order contains more than one item, select the items you want to return.
6. Select a return reason and add a note for the store.
7. Click "Request return".